Cancellation

If a booking is cancelled, we must be notified in writing at the earliest opportunity. All cancellations will be acknowledged in writing and the following terms apply:

• Cancel 7 days or more before the course begins = 50% of the course fees will be refunded
• Cancel 4 days or fewer before the course begins, or once the course has started = no refund of fees
• If you would like to withdraw after the course started, we are not able to keep your credit.

We reserve the right to cancel our course before the specified date if there is insufficient demand. In this case, we will provide alternative courses, or applicants will receive a full refund.

Conditions

All course places will be confirmed when full fees have been received. Payment of the tuition fee is regarded as acceptance of the booking terms & conditions and is non-refundable. We are not able to make any reduction on course fees if the student cannot attend the full course.

All of the group classes are a minimum of 3 people, maximum of 8 people. If the class doesn't reach 3 people, the class would be cancelled or adjust the class time.

Textbooks

Please noted that for Mandarin Level 1 Simplified (HSK 1) ,Mandarin Level 2 Simplified (HSK 2), Mandarin Level 3 Simplified (HSK 3), Mandarin Level 1 Traditional, Mandarin Level 2 Traditional and Mandarin Level 3 Traditional course, textbooks are not included with the tuition fee. Students can find the textbook through major online platforms such as Amazon and Book Depository. Advised purchase links will be sent to students soon after registration. If you have problems ordering your textbooks before the class begins, kindly contact us via study@twinvoiceschinese.com Our staff are more than happy to assist with your inquiries.

Amendment Charges

Once a course has been commenced, amendments will be allowed at the discretion of Twin Voices Chinese School and will be liable to an administration charge of up to £20.

Trial Lessons

Trial lesson bookings are limited to one per person, after which you will have to purchase a course if you wish to continue studying.

We are unable to offer refunds on group course trial lessons. We also cannot reschedule unless we receive a written request at least 7 days before the trial lesson date as our teacher's time is already locked in.

Missed Lessons

If you have to discontinue your classes for personal reasons after they begin, we cannot offer you a refund as we have already booked your time in with our teachers. If you would like to change classes, we will try our best to place you at the correct level but this will be subject to a £20 administration fee.

If you tend to miss a lesson for whatever reason, please inform the admin team and the teacher at least 24 hours in advance. The teacher will record the lesson and send it to you after class. If notification is not given 24 hours in advance then the teacher will not be recording the class.

Progressing to the Next Level

If a group course graduates from their current level and would like to continue to the next level we will try our best to arrange a convenient time. If the class would like to start on a specific date, all students need to pay a 1/3 course fee deposit and provide the desired dates for the entire course (e.g. if you want lessons every Monday except a certain Monday) so we can reserve our teachers' time.

Attendance

The teacher will not record the class if the student fails to give notice 24 hours before the class begin (except for emergencies). Students will be considered absent if they fail to show up or notice 24 hours before the class begin. Students who fail to pass the test and achieve at least 80% attendance each term are not able to receive the certificates while moving up to the next level.

For 1-2-1 and private group class

• Before your first lesson starts, we require tuition payment completion at least 12 hours in advance.
• The following lessons are booked minimal 6 hours , we can arrange your first lesson as a paid trial lesson.
• Course fees are non-refundable once the course has begun. Cancellations made less than 7 days before the course start date will not be refunded.
• If a booking is cancelled, we must be notified in writing to study@twinvoiceschinese.com at the earliest opportunity. All cancellations will be acknowledged in writing and the following terms apply:

- Cancel 7 days or more before the course begins = 50% of the course fees will be refunded

- Cancel 4 days or fewer before the course begins, or once the course has started = no refund of fees

• If your group would like to reschedule the lesson, all the members need to be confirmed and inform your course teacher 48 hours in advance(24 hours for online courses)., If notification is not given 48 hours(24 hours for online courses) in advance that class will still be charged against the balance.
• Twin Voices one free arrangement for each lesson, under the condition of notice given 24 hour prior to the class.
• All lessons booking and cancellations are arranged through Twin Voices Chinese School, any lesson cancellation notification should be given at least 24 hours in advance in written form to study@twinvoiceschinese.com. If notification is not given 24 hours in advance that class will still be charged against the balance.
• All lessons booking and cancellations are arranged through Twin Voices Chinese School, any lesson cancellation notification should be given at least 24 hours in advance in written form to study@twinvoiceschinese.com. If notification is not given 24 hours in advance that class will still be charged against the balance.